Frequently Asked Questions
The recognition result seems inaccurate. What can I do?
Retake the photo with the food fully in frame and in focus; photograph dishes one at a time. You can also manually correct the calories and portion on the result page for more accurate records.
Are my photos saved?
Photos are used only for the current recognition: they are transmitted encrypted to the AI recognition service for calorie and nutrition analysis, and no copy is retained afterwards nor used for model training. See our Privacy Policy for details.
My subscription is not active, or how do I restore it on a new phone?
Open the App Store, tap your profile, then Subscriptions to confirm the status, and tap "Restore Purchases" in the app. Signing in with the same Apple ID restores your benefits automatically.
Will I lose my records when switching phones?
No. Sign in with the same account and your diet records sync to the new device automatically.
How do I delete my data?
You can delete individual records in the "Me" tab. To delete your account and all data, email aicaloriemm@gmail.com and we will process your request within 7 business days.
How do I report a problem?
Email us via the address below, or use "Me → Feedback" inside the app (you can attach the current record context to help us locate the issue); the web feedback form is also available.